Refund policy
Return & Refund Policy
At TALORÉ, every product is handcrafted and carefully prepared with quality, hygiene, and intention in mind. Because our products are personal care and skincare items, we are unable to accept returns or exchanges on opened, used, or unsealed products.
Returns & Exchanges
Due to the nature of our products, all sales are final once an item has been opened, used, or removed from its original sealed packaging.
We do not accept returns or exchanges for:
• Opened or used skincare, body care, hair care, or bath products
• Products that have been exposed to water, heat, or improper storage
• Items returned without prior approval
• Buyer’s remorse or personal scent/texture preference
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Clear photos of the damaged or incorrect item
• Clear photos of the packaging
Once we review the issue, we will do our best to make it right. Depending on the situation, we may offer a replacement, store credit, or refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
Shipping Costs
Shipping costs are non-refundable unless the issue was caused by an error on our part.
Lost or Delayed Packages
Once an order has been shipped and handed over to the carrier, TALORÉ is not responsible for delays, lost packages, or delivery issues caused by the shipping carrier. However, we will gladly assist you in finding the best next steps.
Contact Us
For any return or order concerns, please contact us at:
talorecosmetics@gmail.com
We are always happy to help and will do our best to resolve any issue with care.
At TALORÉ, every product is handcrafted and carefully prepared with quality, hygiene, and intention in mind. Because our products are personal care and skincare items, we are unable to accept returns or exchanges on opened, used, or unsealed products.
Returns & Exchanges
Due to the nature of our products, all sales are final once an item has been opened, used, or removed from its original sealed packaging.
We do not accept returns or exchanges for:
• Opened or used skincare, body care, hair care, or bath products
• Products that have been exposed to water, heat, or improper storage
• Items returned without prior approval
• Buyer’s remorse or personal scent/texture preference
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Clear photos of the damaged or incorrect item
• Clear photos of the packaging
Once we review the issue, we will do our best to make it right. Depending on the situation, we may offer a replacement, store credit, or refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
Shipping Costs
Shipping costs are non-refundable unless the issue was caused by an error on our part.
Lost or Delayed Packages
Once an order has been shipped and handed over to the carrier, TALORÉ is not responsible for delays, lost packages, or delivery issues caused by the shipping carrier. However, we will gladly assist you in finding the best next steps.
Contact Us
For any return or order concerns, please contact us at:
talorecosmetics@gmail.com
We are always happy to help and will do our best to resolve any issue with care.